We accept the following: Visa, MasterCard, American Express credit and debit cards and PayPal. We also offer Google Pay, Apple Pay Afterpay (see terms via https://www.afterpay.com.au) & Zip (see terms via www.zip.co). All prices on our site are stated in Australian dollars (AUD).

All prices on our site are stated in either Australian dollar (AUD), USA Dollars, EURO & GBP. The currency and prices are determined by your location and shipping address.

EUROPE | EURO €
* Austria
* Belgium
* Finland
* France
* Germany
* Greece
* Ireland
* Italy
* Luxembourg
* Malta
* Monaco
* Netherlands
* Portugal
* Spain
* Vatican City

UNITED KINGDOM | GBP £
* United Kingdom

NORTH AMERICA & ASIA | USD $
* USA
* US Outlying Islands
* Canada
* Singapore
* China
* Hong Kong
* Japan
* Malaysia
* Thailand
* South Korea

OCEANIA | AUD $
* New Zealand
* Fiji

Your payment is collected once your order has been completed and you have received the order confirmation via email.

We take credit card security very seriously. All transactions on this website are processed using Shopify Payments, a secure online payment gateway that encrypts your card details in a secure host environment. You can see the transaction is secure if you see a key lock on your web browser.

An order confirmation email is sent within 1 hour of placing your order. If for some reason, you did not receive an email, please check your spam folder and add support@monpurse.com to your safe senders list. Once your order ships, you will also receive a shipment notification including your tracking number.

All applicable customs, import duties and fees are not accounted for in the shipping fee and will not be charged by MON Purse. Payment of these may be necessary to release your order from customs on arrival in your selected shipping country.

All prices for our UK & EU customers include VAT. 

If you have made a mistake in your order or you wish to cancel, please contact our Support Team as soon as you can at support@monpurse.com. We will try our best to resolve any errors. Unfortunately once your order has been personalised or dispatched, we will not be able to cancel or make any changes to your order.

We currently ship to the below countries:

EUROPE | EURO €
* Austria
* Belgium
* Finland
* France
* Germany
* Greece
* Ireland
* Italy
* Luxembourg
* Malta
* Monaco
* Netherlands
* Portugal
* Spain
* Vatican City

UNITED KINGDOM | GBP £
* United Kingdom

NORTH AMERICA & ASIA | USD $
* USA
* US Outlying Islands
* Canada
* Singapore
* China
* Hong Kong
* Japan
* Malaysia
* Thailand
* South Korea

OCEANIA | AUD $
* New Zealand
* Fiji

We aim to have all Australian orders delivered within 2 - 5 working days for non-personalised orders for Economy or Free service and 1 - 3 days for Express. For orders with personalisation, please allow an additional 2 working days. For full details regarding delivery times to all destinations, please see our delivery information.

For all Australian shipments we use AusPost as our delivery carrier, for all international shipments we use DHL. Within 48 hours of placing your order online, you should receive a shipping confirmation email with the relevant tracking number attached to it & link to the correct carrier page.

Note that you may not see any updates on the carrier website until 12 hours after receiving the confirmation email. If you're still having issue beyond that point feel free to contact us at support@monpurse.com or by phone at +61 2 9069 1671

No. We authorise our delivery partners to leave the package safely at the delivery address provided. For further assistance, please contact our Support Team.

You can find delivery information here

Should your parcel be returned to us we will email you regarding re-delivery or alternative options. An additional $12 will be charged to re-dispatch the parcel to you. If we do not hear back from you within 3 months of your parcel being returned to us, your parcel will be destroyed. For any further enquiries, please contact the Support Team.

If your tracking details show the package was delivered and you cannot locate it, we recommend waiting 48 hours following delivery confirmation as some tracking displays a delivered status prior to their arrival at the destination.

If it has been more than 48 hours please do the following:

- Look for a notice of attempted delivery left by the carrier.

- Look around the delivery location for your package (On the porch, by your garage etc.).

- See if someone else in your household or a neighbour accepted the delivery.

- Verify the shipping address used by the carrier and on your order was correct.

- Some packages travel through multiple carriers, double-check your mailbox or wherever you normally receive mail.

If after this 48-hour period, you believe the order may be lost or stolen, please reach out to our Support Team for further assistance.

All applicable customs, import duties and fees are not accounted for in the shipping fee and will not be charged by MON Purse. Payment of these may be necessary to release your order from customs on arrival in your selected shipping country.

All prices for our UK & EU customers include VAT. . 

Storage: When your product is not in use, we recommend stuffing the interior to keep its shape and store in a dust bag in a cool dry environment. Never store leather products in plastic.

Cleaning: To remove day to day dirt and grime from the exterior leather use a specially formulated leather cleaner and a polishing cloth. 

Care: Treat your items with a waterproofing spray, cream or gel prior to use. Do not expose to wet, damp conditions, water can be harmful if it penetrates the leather leaving marks that cannot be removed. 

We recommend Collonil www.collonil.com.au

Unfortunately we do not have a repair service. If you believe that your product is faulty please reach out to our Support Team with photos of the issue and any other information to assist our team.

Yes, we offer a 12 months warranty on our product range. 

The warranty doesn’t cover:

Damage resulting from improper handling, lack of care, accidents including scratching, bouncing, falling, or normal wear and tear.

The warranty will be voided in the case of a third party performing repair works without first contacting MON Purse team and obtaining approval.

A monogram is the application of your initials onto a product. We offer Blind or Foil Debossed monogramming on select styles. Monograms can come in a variety of letter fonts and colours and we apply them in the exact order that you use when you enter them into our monogram previewer.

Most of our leather accessories can be personalised. We offer a selection of fonts and foil colours for you to select. For further assistance please contact our Support Team.

We are happy to offer our monogramming service complimentary.

Mon Purse is unable to accept returns or exchanges of monogrammed/personalised purchases except where the item is damaged or faulty or delivered incorrectly through an error by Mon Purse. Please find our Returns policy here.

Your monogram is hand crafted and every personalised item is unique for each customer. So the position and look of monograms may vary slightly to what is shown on our website shown on our website.  If you believe that your monogram is not correct, please reach out to the Support Team with any images you can provide and any further information that could assist our team.

If the monogram on your product is fading feel free to send the item back to us and have the item re monogrammed free of charge. We can send the item back to you free of charge. Please email our Support Team before returning to us.